Shipping & Returns

Everything in the JCA online shop is made after you order it. This page sets out how long delivery takes and how returns and cancellation are handled.

How long delivery takes

Delivery is approximately 4–5 weeks from confirmation of payment. Because each item is made to order, this can vary a little with production.

We email you a tracking number once your order has shipped.

Where and how we ship

We ship within Japan. We do not currently ship overseas.

Shipping charges are listed under “Shipping charges” at the foot of this page. The final amount for your own order is shown on the confirmation screen before you pay.

Returns, exchanges and cancellation

Because each item is made to order, we cannot accept returns or exchanges for customer reasons — this includes ordering the wrong size or the item not matching expectations.

You may cancel within 24 hours of placing your order. After 24 hours the item goes into production and can no longer be cancelled.

If an item is faulty, or is not the item you ordered, we will replace it or refund you. Please tell us within 7 days of receiving it. We pay the return postage.

The full terms are set out in our Notation based on the Specified Commercial Transaction Act.

This English text is provided for convenience. If there is any discrepancy between the English and Japanese versions, the Japanese version prevails.